Warranty & Service Policy

At Pulse Medic, we are committed to providing high-quality medical equipment along with reliable support and service. Our warranty policy ensures that you receive the best value and peace of mind when choosing our products.

Warranty Coverage

All Pulse Medic equipment comes with a standard 12-month warranty covering:

• Manufacturing Defects
• Malfunctioning Parts
• Technical Issues

Extended warranty options are available upon request, offering coverage for up to 36 months.

What Is Included?

• Free Repairs & Replacement of defective parts during the warranty period.
• On-site Technical Support for critical equipment.
• Remote Assistance and troubleshooting for software-related issues.

Exclusions

The warranty does not cover:

• Damage due to misuse or improper handling
• Wear and tear from regular use
• Consumable parts, such as syringes, sutures, and infusion sets

Service & Maintenance

Regular maintenance is key to extending the life of your equipment. We offer:

• Preventive Maintenance Programs
• Calibration Services
• Training for Medical Staff

How to Request Service?

To initiate a warranty claim or request maintenance, please contact our support team at:
📧 support@pulsemedic.com
📞 +49 163 5598 648

We strive to respond to all service requests within 24 hours.